This is a list of Frequently Asked Questions (FAQ) regarding our service and support for Microsoft 365 and Google Workspace. Need help choosing between Microsoft 365 and Google Workspace? [Read This Article]

    Microsoft 365

    1. What information do you need to start?
      • To begin, we need your business details, number of users, current email and collaboration tool usage, and any specific requirements or preferences for Microsoft 365 setup.
    2. How do you ensure data security during setup?
      • Data security is paramount. We follow best practices for secure setup, including robust authentication methods, encryption, and compliance with data protection regulations. We ensure minimal access to your data, used only for setup purposes.
    3. Can you assist with license selection?
      • Absolutely. We will help you choose the most cost-effective and appropriate Microsoft 365 licenses based on your business size, needs, and future scalability.
    4. What is the process for setting up Microsoft Teams with voice calling?
      • We will configure Microsoft Teams to include voice calling and SMS functionalities, ensuring seamless integration with your existing setup. This includes setting up necessary policies, user accounts, and testing to ensure reliable communication.
    5. How do you handle SharePoint collaboration site setup?
      • We create SharePoint sites tailored to your business needs, including setting up document libraries, customizing layouts, managing permissions, and ensuring easy navigation for team collaboration.
    6. What if we need support after the initial setup?
      • Post-setup support is part of my service. We offer guidance and troubleshooting for a specified period after the setup to ensure everything operates smoothly.
    7. How are additional users beyond the package limit handled?
      • For more than 15 users, we recommend contacting me for a custom quote. This ensures that you get a tailored setup that fits your larger user base and specific requirements.
    8. What’s your approach to configuring MFA and security features?
      • We configure Multi-Factor Authentication (MFA) and other security features based on best practices, ensuring robust security without compromising user convenience. This includes setting up conditional access policies and user training for security awareness.
    9. Can you facilitate email migration from other services?
      • Yes, we provide email migration services from other platforms to Microsoft 365. This is a custom service, so please contact me to discuss your specific needs and to get a custom quote.
    10. What makes your service unique compared to others?
      • With over 15 years in IT and specialized expertise in Microsoft 365, we offer not just technical setup but strategic consultation to align the setup with your business goals. My service includes comprehensive setup, license management, and post-setup support, ensuring a seamless and efficient Microsoft 365 experience for your business.

    Google Workspace

    1. What does the setup include?
      • Basic setup includes configuring up to 15 user accounts, Google Meet, and standard security settings.
    2. Can you assist with license selection and purchasing?
      • Yes, we offer assistance with license selection and can facilitate purchasing and renewals.
    3. Is Google Voice setup included?
      • Google Voice setup is available for an additional fee per user.
    4. What if we have more than 15 users?
      • For more than 15 users, please request a custom order.
    5. Do you offer migration services from other email platforms?
      • Yes, for email migration services, please place a custom order.
    6. How long does the setup process take?
      • The setup duration depends on the selected tier, ranging from 2 to 5 days.
    7. Can you set up Google Sites for an intranet?
      • Yes, we can set up Google Sites for an intranet for an additional fee.
    8. Do you provide post-setup support?
      • Yes, we offer post-setup support to ensure everything runs smoothly.
    9. Is my data secure during the setup process?
      • Absolutely. Data security and confidentiality are top priorities during setup and migration.

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